Terms of Use

Effective date: 1 September 2026 · Last updated: 28 October 2026

These Terms of Use (the “Terms”) govern your access to and use of the website at diagnovisai.com, including all of its pages and subdomains that link to these Terms (together, the “Website”). The Website is owned and operated by Diagnovis Technologies Limited, a company incorporated in Uganda under registration number 80034588614594 (“Diagnovis”, “we”, “us” or “our”).

Please read these Terms carefully. By accessing or using the Website, you confirm that you have read, understood and agree to be bound by them. If you are using the Website on behalf of an organisation, you confirm that you have authority to accept these Terms for that organisation. In that case, “you” includes the organisation. If you do not agree to these Terms, you must not use the Website.

On this page

1. Definitions
2. What the Website is for
3. Who may use the Website
4. No medical advice
5. Illustrative content and product information
6. The DiagnovisAI platform
7. Your permission to use the Website
8. Acceptable use
9. Security of the Website
10. Intellectual property
11. Information and feedback you send us
12. Privacy and cookies
13. Links to and from other websites
14. Availability, accuracy and changes to the Website
15. Disclaimer of warranties
16. Limitation of liability
17. Your responsibility for misuse
18. Suspension of access
19. Electronic communications
20. Changes to these Terms
21. General provisions
22. Governing law and disputes
23. Contact us

1. Definitions

In these Terms:

• “Content” means all text, images, graphics, interface designs, animations, videos, documents, data, software code and other material on the Website.
• “DiagnovisAI” or the “Platform” means our clinical AI software for medical imaging and any related applications and services. It is provided to institutions under separate written agreements.
• “Institution” means a hospital, clinic, diagnostic centre or other organisation that has a written agreement for the use of DiagnovisAI.
• “Personal data” has the meaning given in the Data Protection and Privacy Act, 2019 of Uganda.
• “including” means “including without limitation”.

2. What the Website is for

The Website provides general information about Diagnovis, DiagnovisAI and our work. It also offers ways to contact us, including the Request a Demo form. The Website is intended mainly for healthcare professionals, healthcare institutions, government and public health stakeholders, researchers, investors and partners.

The Website is an information resource only. It is not a clinical tool, and it does not provide any clinical service.

3. Who may use the Website

You must be at least 18 years old to submit information to us through the Website. Anyone may view the Website’s public pages, but its content is not directed at children.

4. No medical advice

Nothing on the Website is medical advice, a diagnosis, a treatment recommendation or a substitute for the professional judgement of a qualified clinician. Content about medical imaging, clinical workflows, findings or conditions is provided for general information and to describe our technology.

You must not rely on the Website to make decisions about your own health or anyone else’s. If you have a health concern, please consult a qualified health worker. In a medical emergency, go to the nearest health facility immediately.

Using the Website, or contacting us through it, does not create a clinician–patient relationship of any kind.

5. Illustrative content and product information

Product screens, interface designs, animations and images on the Website are illustrative. Medical images shown on the Website are synthetic and do not depict real patients. Statuses, timings, study details and worklists shown in illustrations are examples only.

Descriptions of DiagnovisAI explain the Platform’s intended functions in general terms. They are not a specification, a performance claim or a warranty. What is available at any particular site depends on:

• the terms of that Institution’s agreement;
• how the Platform is deployed and configured there;
• the stage of product development; and
• the regulatory, ethics and institutional approvals that apply.

Some features described on the Website may still be in development or under evaluation.

6. The DiagnovisAI platform

These Terms apply only to the Website. They do not give you any right to access or use the Platform. The Platform is available only to authorised users at Institutions that have a written agreement with Diagnovis or its licensed implementation partner. All use of the Platform is governed by that agreement and by any user terms presented within the Platform.

DiagnovisAI supports radiologists in the interpretation of X-ray, CT and MRI studies. It detects, quantifies and localises findings, ranks studies by clinical urgency, and generates a structured draft report for radiologist review and sign-off. Clinical decisions remain the responsibility of the reporting and treating clinicians, in line with their Institution’s clinical governance.

If you are an authorised Platform user and these Terms conflict with your Institution’s agreement or the Platform user terms, those documents prevail for your use of the Platform.

7. Your permission to use the Website

Subject to these Terms, we give you a limited, non-exclusive, non-transferable and revocable permission to:

• access and view the Website;
• download or print individual pages for your own information, or for your organisation’s internal evaluation of working with us; and
• share links to pages of the Website.

When you download or print Content, you must keep all copyright and other notices intact. You must not alter the Content or present it out of context in a way that is misleading. You must not suggest that Diagnovis endorses you, your organisation or any product or service.

8. Acceptable use

You must not use the Website, or any Content, to:

• break any law or regulation in Uganda or elsewhere, or infringe anyone’s rights;
• copy, reproduce, republish, sell, license or otherwise commercially exploit any Content, except as these Terms or our prior written permission allow;
• use automated means, such as bots, scrapers or crawlers, to collect Content or data from the Website at scale. Standard search engine indexing is permitted;
• use Content to build, train, benchmark or market a competing product or service, including any machine learning model;
• submit false, misleading or impersonated information, or information about another person without their authority;
• send unsolicited advertising, spam or bulk messages through the Website’s contact routes;
• upload or send patient information, medical images or other special personal data, unless we have agreed a secure channel with you in writing; or
• harass, threaten or abuse our staff or anyone else.

9. Security of the Website

You must not:

• attempt to gain unauthorised access to the Website, its servers, its hosting accounts or any connected system or database;
• probe, scan or test the vulnerability of the Website or any connected system without our prior written authorisation;
• interfere with or disrupt the Website, including by overloading it or by any denial-of-service activity;
• introduce viruses, malware or other harmful code; or
• get around any security or access-control measure.

Some of these acts may be offences under the laws of Uganda, including the Computer Misuse Act. We may report them to the relevant authorities and co-operate with those authorities, including by disclosing information about you where the law allows.

If you believe you have found a security weakness in the Website, please tell us at hello@diagnovisai.com with the subject line “Security”. Do not test it further or disclose it publicly.

10. Intellectual property

The Website and all Content are owned by Diagnovis or licensed to us. They are protected by copyright, trade mark and other intellectual property laws of Uganda and other countries, and by international treaties. This includes:

• the names, logos and marks “Diagnovis” and “DiagnovisAI”;
• the design, layout and look of the Website; and
• the illustrations of our software.

All rights not expressly granted in these Terms are reserved. Nothing on the Website gives you any licence to use our names, logos or marks without our prior written permission.

If you believe that any Content infringes your intellectual property rights, please contact us with details of the material and your rights. We will review it promptly.

11. Information and feedback you send us

When you contact us, you confirm that the information you give is accurate, and that you are entitled to share any information you provide about other people. We handle personal data you send us in line with our Privacy Notice.

Please do not send us confidential business information through the Website or general email unless we have first agreed confidentiality terms with you, such as a non-disclosure agreement. Unless we have agreed otherwise, we will not treat unsolicited information as confidential.

If you send us suggestions, ideas or feedback about the Website, DiagnovisAI or our services, you agree that we may use them freely to improve our work. We have no obligation to pay you or credit you. This does not apply to anything covered by a separate written agreement between us.

12. Privacy and cookies

Our Privacy Notice explains how we collect, use and protect personal data. Our Cookie Notice explains our approach to cookies and similar technologies. Your Data explains your rights under the Data Protection and Privacy Act, 2019 and how to use them. These documents form part of these Terms. If they conflict with these Terms on the handling of personal data, the Privacy Notice prevails.

13. Links to and from other websites

The Website may link to websites and resources run by others, such as regulators, publications or partners. We provide these links for convenience only. We do not control, endorse or accept responsibility for those websites, their content, their availability or their privacy practices. Your use of them is governed by their own terms.

You may link to the Website’s home page or any public page, provided you do so fairly and lawfully and do not damage our reputation or take advantage of it. You must not suggest any association, approval or endorsement that does not exist. You must not frame the Website on another site. We may withdraw this permission at any time.

14. Availability, accuracy and changes to the Website

We work to keep the Website available and its Content accurate. However, we do not guarantee that:

• the Website will always be available, uninterrupted, secure or free of errors or harmful components; or
• any Content is complete, accurate or up to date at any given time.

Content reflects our understanding at the time it was published and may become out of date.

We may update, change, suspend or withdraw the Website, or any part of it, at any time and without notice. This includes for maintenance, security or business reasons. We are not liable to you if the Website or any part of it is unavailable at any time.

15. Disclaimer of warranties

To the fullest extent permitted by the laws of Uganda, the Website and all Content are provided “as is” and “as available”. We make no representations or warranties of any kind, express or implied, about the Website or Content. This includes any warranty of accuracy, completeness, fitness for a particular purpose, non-infringement or satisfactory quality.

16. Limitation of liability

To the fullest extent permitted by the laws of Uganda, Diagnovis, its directors, employees, agents and licensors are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss or damage arising out of or in connection with:

• your use of, or inability to use, the Website;
• your reliance on any Content, including any decision you make based on it; or
• any virus or other harmful material that may affect your device, data or other material because you used the Website or downloaded Content from it.

In particular, we are not liable for any indirect or consequential loss, or for any loss of profit, revenue, business, contracts, opportunity, goodwill or data.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under the laws of Uganda. This includes liability for fraud or fraudulent misrepresentation.

This section does not affect the liability terms of any separate written agreement between Diagnovis and an Institution or other party. Those terms are governed by that agreement.

17. Your responsibility for misuse

To the extent permitted by law, you agree to compensate Diagnovis for any claims, losses, damages, costs and reasonable legal fees that we suffer because you:

• broke these Terms;
• misused the Website; or
• infringed the rights of any other person.

18. Suspension of access

We may suspend or block your access to the Website, or any part of it, at any time if we reasonably believe that you have broken these Terms, or that your use threatens the security, integrity or availability of the Website. The sections that by their nature should continue to apply after your use of the Website ends will continue to apply. These include sections 4, 5, 10, 11 and 15 to 22.

19. Electronic communications

When you visit the Website or email us, you are communicating with us electronically. You agree that we may communicate with you by email or through notices on the Website. Communications we send electronically satisfy any legal requirement that they be in writing, to the extent permitted by the Electronic Transactions Act and other laws of Uganda.

20. Changes to these Terms

We may revise these Terms at any time by updating this page. The date at the top shows when they were last changed. Changes take effect when they are published. If you continue to use the Website after a change, you accept the updated Terms. Please check this page from time to time.

21. General provisions

• Entire agreement. These Terms, together with the documents referred to in section 12, are the entire agreement between you and Diagnovis about your use of the Website.
• Severability. If a court or competent authority finds any provision of these Terms invalid or unenforceable, that provision will apply only to the extent it is enforceable. The rest of these Terms will continue in full force.
• No waiver. If we delay or do not enforce any provision of these Terms, we have not waived our right to do so later.
• Transfer. You may not transfer your rights or obligations under these Terms. We may transfer ours to another organisation, for example as part of a reorganisation or sale of our business. Your rights will not be reduced as a result.
• Events beyond our control. We are not responsible for any failure or delay in operating the Website caused by events beyond our reasonable control. Examples include power or network failures, failures of hosting providers, natural events, civil unrest or government action.
• Language. These Terms are written in English. If they are translated, the English version prevails.
• Third-party rights. Only you and Diagnovis have rights under these Terms. Nobody else may enforce them.

22. Governing law and disputes

These Terms, and any dispute or claim arising out of or in connection with them or the Website, are governed by the laws of the Republic of Uganda.

If you have a concern or dispute, please first contact us using the details in section 23, with a description of the issue. We will try in good faith to resolve it with you within 30 days. If it is not resolved in that time, either of us may refer it to the competent courts of Uganda, which have jurisdiction over such disputes.

Nothing in this section prevents us from seeking urgent relief from any competent court to protect our intellectual property or the security of the Website.

23. Contact us

If you have any questions about these Terms, please contact us:

Diagnovis Technologies Limited
Enjuuba Loop, Bukoto, Kampala, Uganda
Email: hello@diagnovisai.com
Phone: +256 200 917 813